TANGERINE POETRY RETURN & REPLACE POLICY
In the unlikely event that your order arrived damaged, please accept our apology. In order to process any claim or exchange quickly, please send us images of the item/damage, the packaging, delivery note/receipt to the following e:mail:-
You can return products to the following address provided, under the following conditions:
• The item must be returned within 14 days of receipt
• Books must be in unused (re-saleable) condition
• Audio CD’s must be returned in new condition with its original casing and inserts
Tangerine Poetry, The Old School, 188 Liscard Road, Liscard, Wirral, UK. CH44 5TH.
Please repackage the products carefully and securely and send them by post, to the address provided, together with the reason for return, a copy of the invoice/delivery note, your email address, order number and instructions whether you would like a refund or replacement.
Returns by post are made at your risk and cost. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you or replaced.
Refunds will be credited to the same card or Paypal account used for the order. We cannot refund products which have been personalised to your requirement. We will refund the cost of return postage for any error on our part.
Where refunds are requested, we will make the refund to the card that was used to pay for the original order. We are not able to make cash refunds. We will issue the refund within 14 days of the return being received, though it can take up to 30 days to appear on your credit card statement.